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Snake River Automations

Privacy Policy

  • 1. Information We Collect

    We may collect the following types of information:

    1.1 Personal Information

    Provided directly by the user:

    • Name

    • Email address

    • Phone number

    • Business name

    • Service details

    • Appointment scheduling preferences

    1.2 Lead & Customer Data

    If your business uses our automation systems, we may process your customers’ information such as:

    • Names

    • Phone numbers

    • Email addresses

    • Appointment details

    • Messages sent via SMS, chat, AI workflows, or voice AI systems

    You confirm that you have obtained all necessary permissions to share this data with us.

    1.3 Technical Information

    Automatically collected:

    • IP address

    • Device and browser type

    • Usage data (pages visited, clicks, timestamps)

    • Form submissions

    • Call/SMS logs (if using GHL/Twilio systems)

    1.4 AI Training Information

    If you submit FAQs, business knowledge, scripts, or other instructions for AI systems:

    • These materials are stored securely

    • Used only to configure your AI agents

    • Not shared outside your account

    We do not use your data to train public AI models.

  • 2. How We Use Your Information

    We use collected data to:

    • Build and deliver CRM workflows, AI chat systems, and automations

    • Respond to inquiries and customer questions

    • Configure follow-up sequences and booking flows

    • Improve service performance and user experience

    • Send transactional notifications, updates, and system alerts

    • Provide onboarding assistance and support

    • Ensure compliance with SMS and AI usage regulations

    We do not sell personal information to third parties.

  • 3. How We Share Information

    We may share information only with trusted service providers necessary to operate your systems:

    • GoHighLevel (GHL) – CRM, pipelines, workflows

    • Twilio – phone numbers, SMS, call routing

    • OpenAI or third-party AI services – AI chat or voice

    • Stripe – payment processing

    • Hosting or analytics tools – to operate our website

    These providers are contractually obligated to protect your data.

    We do not share or sell information to advertisers or unrelated third parties.

  • 4. Data Security

    We use industry-standard safeguarding measures including:

    • Encrypted data storage

    • Secure access controls

    • SSL-protected web pages

    • Multi-factor authentication (when applicable)

    • Restricted staff access

    However, no system is 100% secure. By using our services, you acknowledge this risk.

  • 5. SMS, Phone, and AI Communication Compliance

    By providing a phone number or email:

    • You consent to receive automated messages from our systems

    • You confirm you have permission to message your own leads/customers

    • You understand message and data rates may apply

    We assist with compliance best practices but final responsibility for SMS, AI responses, and outbound messaging remains with the Client.

  • 6. Data Retention

    We retain client and lead data for as long as necessary to:

    • Deliver services

    • Meet legal obligations

    • Resolve disputes

    • Maintain accurate business records

    Clients may request deletion of their data at any time.

  • 7. Your Rights

    You may request to:

    • Access the personal data we store

    • Correct inaccurate information

    • Delete your data

    • Opt out of automated marketing messages

    • Restrict certain data processing activities

    Contact us at [email protected] to submit a request.

  • 8. Cookies & Tracking Technologies

    We use cookies and similar technologies to:

    • Improve website performance

    • Track conversions from ads

    • Analyze user behavior

    • Operate lead forms effectively

    Users may disable cookies in their browser settings, though this may impact performance.

  • 10. International Data Transfers

    If accessing our services from outside the United States, you agree that your information may be processed in the United States under U.S. data laws.

  • 10. International Data

    If accessing our services from outside the United States, you agree that your information may be processed in the United States under U.S. data laws.

  • 11. Updates to This Policy

    We may update this Privacy Policy as needed.
    Changes will be posted with a revised “Last Updated” date.

    By continuing to use our services, you accept any updated terms.

  • 12. Contact Information

    For questions or privacy requests, contact:

    Snake River Automations
    Email: [email protected]
    Phone: +1 208-314-5875

This Privacy Policy describes how Snake River Automations collects, uses, stores, and protects personal information when you interact with our website, services, AI systems, or communication tools.

By accessing our services, submitting forms, or using any automation products delivered by us, you agree to the terms of this Privacy Policy.

Last Updated December 2025

Frequently Asked Questions

How quickly can I get started?

Most businesses are live within 7 days of our discovery call. We handle setup and training for you.

Is the AI assistant secure?

Yes, we use industry-standard encryption and privacy protocols.

Will it work with my current systems?

Our AI integrates with most CRMs and calendars. We’ll confirm compatibility during your demo.

What if I need support?

You’ll have direct access to our Idaho-based support team for fast, friendly help whenever you need it.

Proudly Serving Idaho | Snake River Automations © 2025