Terms & Conditions

  • 1. Scope of Services

    The Company provides the following services depending on the plan selected:

    • CRM and workflow setup inside GoHighLevel (GHL)

    • AI automation, AI chat, and AI voice receptionist setup

    • SMS and email follow-up sequences

    • Calendar and booking automation

    • Review generation tools

    • Lead management tools

    • Website design (optional add-on)

    • Ongoing maintenance, updates, and support

    A detailed description of the selected service plan (Basic or Elite) is included in the proposal or invoice and is incorporated into this Agreement.

  • 2. Client Responsibilities

    To complete setup and maintain system performance, the Client agrees to:

    1. Provide accurate business information during onboarding

    2. Provide access to necessary accounts (GHL, domain registrar, phone numbers, etc.)

    3. Review and approve configurations in a timely manner

    4. Comply with SMS and telecommunication regulations (TCPA, carrier restrictions)

    5. Maintain ownership of messaging content they provide

    Failure to provide required information may delay onboarding. The Company is not responsible for delays caused by missing information.

  • 3. Payments & Billing

    3.1 Setup Fees

    Setup fees are one-time, non-refundable, and due before work begins.

    3.2 Monthly Service Fees

    Monthly service fees are billed on a recurring basis and cover:

    • Hosting of automation systems

    • CRM usage

    • Phone/SMS infrastructure

    • AI agent usage

    • Support & monthly updates

    3.3 Late Payments

    If payment is more than 7 days late:

    • Access to automation tools may be paused

    • AI voice/SMS systems may be temporarily disabled

    3.4 Refund Policy

    Because the Company delivers digital configuration, labor, and AI system development, all payments are final and non-refundable.

  • 4. SMS, AI & Phone Compliance

    The Client is solely responsible for:

    • Compliance with local, state, and federal laws (including TCPA)

    • Content of outbound messages (SMS, email, voicemail)

    • Ensuring customers have opted-in to receive messages

    Though we assist with best-practices, final compliance responsibility remains with the Client.

  • 5. AI System Limitations

    AI systems may occasionally:

    • Provide incorrect or incomplete responses

    • Misinterpret user inputs

    • Require periodic retraining or adjustments

    The Client acknowledges that:

    • AI systems cannot guarantee perfect accuracy

    • AI is a tool for automation, not a substitute for legal, medical, or professional advice

    • The Company is not liable for damages caused by AI misinterpretation

    We will make reasonable efforts to adjust and improve system performance upon request.

  • 6. Website & SEO Disclaimers (If Applicable)

    If a website or SEO services are included:

    • SEO results are not guaranteed

    • Search rankings may fluctuate

    • Third-party updates (Google algorithm changes, hosting issues) are outside our control

    The Client is responsible for domain costs, hosting fees (if not using GHL), and any third-party plugins.

  • 7. Third-Party Services

    You acknowledge that:

    • Our services run on platforms such as GoHighLevel, Twilio, OpenAI, Stripe, and others

    • Outages or downtime on these third-party platforms are outside our control

    • Usage fees (SMS, calls, emails) may incur passthrough costs if applicable

    The Company is not liable for downtime, fees, or errors originating from third-party platforms.

  • 8. Term, Cancellation & Termination

    8.1 Term

    This Agreement begins when payment is made and continues on a month-to-month basis unless otherwise stated.

    8.2 Cancellation

    Client may cancel at any time with 30 days written notice.
    Because of prepaid software fees and setup workloads, no partial-month refunds are issued.

    8.3 Termination by Company

    We reserve the right to terminate service immediately if:

    • Payments are not received

    • Client violates compliance rules (e.g., SMS spam)

    • Client behaves abusively toward staff or misuses the system

    Upon termination, access to all automations, numbers, and systems may be revoked

  • 9. Intellectual Property

    9.1 Company IP

    All automation frameworks, workflows, AI prompts, scripts, funnels, and templates created by the Company remain our intellectual property, even after delivery.

    Client receives usage rights, not ownership rights.

    9.2 Client IP

    The Client retains ownership of:

    • Their business data

    • Branding

    • Customer lists

    • All content they provide

  • 10. Limitation of Liability

    To the fullest extent permitted by law:

    • The Company is not liable for indirect, incidental, or consequential damages

    • The Company is not liable for lost revenue caused by system downtime, missed messages, AI responses, or third-party platform failures

    • Maximum liability is limited to the amount paid by the Client in the previous 30 days

    This is standard protection for automation agencies.

  • 11. Confidentiality

    Both parties agree to keep non-public business information confidential and not disclose it to unauthorized third parties.

  • 12. Modifications

    The Company reserves the right to update these Terms & Conditions at any time. Continued use of services constitutes acceptance of the updated terms.

  • 13. Governing Law

    This Agreement shall be governed by the laws of the state of Idaho.

Frequently Asked Questions

How quickly can I get started?

Most businesses are live within 7 days of our discovery call. We handle setup and training for you.

Is the AI assistant secure?

Yes, we use industry-standard encryption and privacy protocols.

Will it work with my current systems?

Our AI integrates with most CRMs and calendars. We’ll confirm compatibility during your demo.

What if I need support?

You’ll have direct access to our Idaho-based support team for fast, friendly help whenever you need it.

Proudly Serving Idaho | Snake River Automations © 2025